Privacy Policy

Last updated: [date]

This Privacy Policy describes how AEZRO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from www.aezro.shop (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether as a customer, site visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date and take any other steps required by law.

How we collect and use your personal information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide to us directly through our Services may include:

  • Basic contact information including your name, address, telephone number and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, add to your cart, or add to your wish list.
  • Customer support information including information you choose to include in communications directly, for example when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment, to fulfill your orders and provide you with products or services you have requested, to fulfill our contract with you.
  • When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties, and are not responsible for the policies or practices of any third parties. For more information, see the Third Party Websites and Links section below.

How we use your personal information

  • Provide products and services. We use your personal information to provide you with the Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notices regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to leave reviews.
  • Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising and promotional communications by email, SMS or postal mail and displaying advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login information with anyone. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests to respond to you, provide you with effective services and maintain our business relationship with you.

 

Cookies

Like many websites, we use cookies on our website. We use cookies to operate and improve our website and services (including to remember your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interests to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better customize the services, products, and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to not work properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you direct, request or otherwise consent to our sharing certain information with third parties, for example to send you products or through the use of social media widgets or login integrations with your consent.
  • With our affiliated companies or within our group of companies, in our legitimate interest in running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce applicable Terms of Use, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above under “How we collect and use your personal information” and “How we disclose personal information”:

Category Categories of recipients

  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as

Order information, purchasing information and customer support information

  • Internet or other similar network activities, such as usage data
  • Suppliers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliated companies

We do not use or disclose sensitive personal information for the purpose of deriving characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, that content will be public and accessible to anyone.

We do not control who has access to the information you make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you share with or receive from third parties.

 

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without limitation to their use by us or any third party. Our inclusion of such links does not automatically imply an endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

 

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of any personal information that we "share" or "sell" (as those terms are defined under applicable law) of anyone under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

 

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may only apply in limited circumstances, and in certain cases we may deny your request, as permitted by law.

  • Right to access/know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
  • Right to erasure. You may have the right to request that we erase the personal information we hold about you.
  • Right to rectification. You may have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to portability. You may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and subject to certain exceptions.
  • Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.
  • Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
  • Complaint: You may have the right to contest our decision if we deny your request. You can do this by responding directly to our denial.
  • Managing communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you because you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require that the agent provide evidence that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in the time required by law.

 

complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority.

 

International users

Please note that we may transfer, store, and process your personal information outside the country in which you reside, including the United States. Your personal information will also be processed by employees and third party service providers and partners in those countries.

When we transfer your personal information out of Europe, we rely on accepted transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

 

contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please send an email to support@aezro.shop or contact us at AEZRO, Calle de los Artesanos, 46970 Alaquàs, Valencia.